LogRhythm Middle East
Office #5
Yasmeenat Al Riyadh building
Al Thumama road
Riyadh
Kingdom of Saudi Arabia
Global Support Services
LogRhythm Support Portal
Please login to the LogRhythm Community Support and submit a case. Once signed in, please select the Support Portal and follow the steps outlined in our How to Submit a Case tutorial video.
If you have any issues accessing the Support Portal, please review the Single Sign-on FAQ, contact your designated Customer Relationship Manager (CRM), or call LogRhythm Support.
Call LogRhythm Support
Please call LogRhythm Support at the following international numbers:
Americas
11×5 Standard support for Americas: +1 720 407 3990
11×5 Standard support for Americas Toll Free: +1 866 255 0862
24×7 Platinum support for Americas: +1 720 407 3991 or toll free +1 866 255 0905
EMEA
11×5 Standard support for EMEA: +44 (0)844 3245898
24×7 Platinum support for EMEA: +44 (0)844 3245899
NOTE: To call these numbers from outside of the United Kingdom, do not include the parenthesized 0
META
11×5 Standard support for META: +971 8000-3570-4506
24×7 Platinum support for META: +971 8000-3570-4507
India
11×5 Standard support for India: 000 8000 503863
24×7 Platinum support for India: 000 8000 503862
NOTE: These numbers are for domestic calls only (calls made from within India), and must be dialed as is: Do not use any country codes, exit codes, etc. when dialing these numbers.
APAC
11×5 Standard Support for APAC: +65 6027 1390
24×7 Platinum support for APAC: +65 6027 1403
Australia
11×5 Standard Support for Australia: +61 279 081 005
24×7 Platinum support for Australia : + 61 279 081 006
NOTE: The 11×5 number is covered during APAC Technical Support Hours noted above.
New Zealand
11×5 Standard Support for New Zealand: +64 980 157 63
24×7 Platinum support for New Zealand : +64 980 157 64
NOTE: The 11×5 number is covered during APAC Technical Support Hours noted above.
Technical Support Hours:
Americas: 7:00 a.m.–6:00 p.m. Monday–Friday Mountain Time
APAC: 7:00 a.m.–6:00 p.m. Monday–Friday Singapore Time
EMEA: 7:00 a.m.–6:00 p.m. Monday–Friday London Time
Middle East: 7:00 a.m.–6:00 p.m. Sunday–Thursday Dubai Time
Note: The 24×7 Maintenance Contract is referred to as “Platinum Support.” Customers that purchase Platinum Support can contact the 24×7 Platinum Support lines outside of normal business hours to receive support. ONLY Platinum Support customers should use the 24×7 lines.